Returns Policy

UK Returns

If you have purchased any of our products from our online store, you can return the product to us within 21 days of purchase for a full refund. To be eligible for a return your item must be unused and in the same condition you received it. If you are dissatisfied with the one of our products and you require a refund, please email us at info@beyonddefinition.co.uk along with the reasons for the return. Please email us prior to returning your item so that we can provide you with the correct returns information.

For orders shipped to UK destinations we will cover the cost of your return. To claim back the cost of your return please email us with a copy of your receipt quoting your name and order number and we will refund the cost of the postage.  

We recommend returning your items to us in a padded envelope to protect the product and prevent any damage that may occur in the post, once we have received and verified the condition of the item, the refund will be issued.

If you have purchased an item from one of our distributors and wish to return, please contact them directly.

 

International Returns

If you have purchased any of our products from our online store, you can return the product to us within 21 days of purchase for a full refund. To be eligible for a return your item must be unused and in the same condition you received it.  You will be responsible for paying your own shipping cost for returning the item.  If you are dissatisfied with the one of our products and you require a refund, please email us at info@beyonddefinition.co.uk along with the reasons for the return. Please email us prior to returning your item so that we can provide you with the correct returns information.

We recommend returning your items to us in a padded envelope to protect the product and prevent any damage that may occur in the post, once we have received and verified the condition of the item, the refund will be issued.

If you have purchased an item from one of our distributors and wish to return, please contact them directly.